Ashish Sharma Abbotsbury, Dorset
About Me
Ashish
My Qualifications
Year(s)
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Subject(s)
Bachelor Of Electronics And Communication Engineering
Year(s)
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Subject(s)
BTS
College/University
MIT
Year(s)
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Subject(s)
Management Engineering
Year(s)
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Subject(s)
Intermediate
Year(s)
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Subject(s)
BTS
Year(s)
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Subject(s)
A Level
Year(s)
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Subject(s)
GCSE
My Experience
Position Held
Customer Service Assistant
Dates
0000 - Present
Details
2007- 2010 Customer Service Assistant Midlands Co-operative 2011-Date Working within a busy Co-operative store part time whilst studying, my responsibilities include Dealing with customer enquiries and resolving any issues Ensuring stock rotation was carried out and disposing of out of date stock as appropriate Assisting with staff training Working on tills and kiosk, ensuring items are processed quickly, effectively and taking payment. Working within the in store bakery, operating within health and safety guidelines Ensuring the store is clean and tidy Skills developed : I can provide a high level of customer service and I am confident dealing with customers, I also enjoy building relationships with customers. I have a natural ability to work within a team and this has been enhanced whilst working within the store. I have also developed leadership skills through assisting with staff training and guiding colleagues through processes.
My Skills
- GSM network Architecture Wide knowledge in the various network technologies such as LAN
- WAN wireless
- security And IP telephony Network Security Strong knowledge in IP networking And routing protocols Call flow in mobile communication Telephone network And Traffic Signaling System No.7 TCP/IP
- OSI Model L2/L3 Protocol Knowledge traffic routing VOIP System Cisco Certification Programming C
- C#PLPL# LAN/WAN Networking Cisco Routers
- Switches
- Bridges
- Servers
- Hubs
- And Workstations
- Fiber Optic technologies Technical Support Designing
- Testing
- Installation
- Troubleshooting
- network security
- monitoring tools
- enterprise tools
- And protocols IT RELATED WORK EXPERIENCE 2011- At Present : Wireless Data Service ( United Kingdom ) Technical support on HTC mobile Project Compatibility testing of Android And windows services
- applications And services Technical support for wireless devices Provide customer support via multiple touch points ( e.g. inbound calls
- e-mail ) ( Feb - April ) : Sun Computer Solution ( United Kingdom ) Computer installers And repairers 12 weeks work experience in a computer firm 2011 Marks And Spencer ( BUCKS U.K ) Customer Service Assistant Customer Facing role as well as over the phone Weekly submitted report to the manager Maintain the stock sheet LANGUAGES Hindi : native language English : Fluency obtained through schooldays ( 13 years ) in India And since living And studying in England VOLUNTARY WORK EXPERIENCE 2005 - 2006 Teaching Network Communication in MIT ( UP Technical University India ) ADDITIONAL Enjoy playing cricket
- listening music And traveling
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