Field Service Technician - Trainee Franklin , Michigan
About the Opportunity At Pitney Bowes, we do the right thing, the right way. As a Field Service Technician- Trainee Remote for Pitney Bowes, you can too. We have amazing people who are the driving force, the inspiration, and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. As a Field Service Technician you install, service, and maintain a wide range of Pitney Bowes products for our always expanding client base within your assigned geographic territory. You see opportunities where others see challenges. Ideal location would be Traverse City, MI for this region. You Are: •Autonomous, high performing, team driven, and have a keen sense for customer service and client relationship building. •Have a proven background in electro-mechanics troubleshooting, installing, repairing, and performing preventative maintenance on machines and equipment. •Are passionate about client success. •Collaborative team player who isn't afraid to think outside the box to provide solutions. •Strive to exceed expectations. •Move boldly in the quest for superior and best in market solutions. Build. Deploy. Bridge. Grow. You Will: •Work remotely, providing field maintenance support in an assigned geographic area. •Manage a queue of dispatched service calls to ensure that customers are contacted within the established time frames and incidents are closed in a quality manner. •Troubleshoot, monitor, repair, schedule, and provide mechanical/electrical preventative maintenance on a variety of postage meters and mailing solutions inserter/sorting machines. •Plan and perform equipment upgrades and new installations. •Provide client training, phone support, emergency on-site assistance, and on-call availability as needed. We Will: •Provide the opportunity to grow and develop your career •Offer an inclusive environment that encourages diverse perspectives and ideas •Deliver challenging and unique opportunities to contribute to the success of a transforming organization •Offer comprehensive benefits globally (pbprojectliving.com) Your Background: •A minimum of 1 years' experience troubleshooting and repairing complex mechanical/electrical equipment preferred. •Experience in maintaining, repairing and installing mailing equipment such as inserters, sorters, or comparable equipment is preferred but not required. •Excellent problem-solving skills, including proven ability to troubleshoot equipment problems, establish priorities and work under deadline pressures. •Strong written & verbal communication skills. •Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment. •Ability to work a flexible schedule with travel as required and overtime if needed. •AA degree in Electronics, Mechanics, Computer Science or related field of study is preferred. •A valid driver's license is required. •The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation. The Team Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Sending Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed. M/F/Veterans/Individuals with Disabilities/LGBT are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
