Leaping Man Group - Agent Profile

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

For the supply and support of any IT, telephone or mobile device, Our employer can be trusted to provide a professional yet personal service at a competitive price. From domestic PCs, TV and audio equipment to small business systems or fully integrated multi-site networks, our specialist team can ensure you stay online, every time.

Our first-class reputation is built on our industry expertise, many years of experience, reliability and customer service - making essential system maintenance simple and pain-free.

Your duties will include:

· Offering 1st line support

· Data restoration

· Comprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues initially to designated escalation contact

· Going out and dealing with problems onsite

· Answering inbound support telephone calls and offer support to the customer

· Updating Helpdesk Ticket system

· Being responsible for personal ticket queue, updates and completing tasks

· Providing a friendly and helpful first point of contact for clients

· Listening to client issues, noting key information and being patient with client conversations

· Promoting a "can do" attitude, by looking for solutions and not problems

Requirements:

Successful applicants will:

· Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

· Be able to attend our training Academy in Birmingham weekly for your classroom-based days

• Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

• Strong inter-personal and communication skills
• Desire to achieve
• Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

• Possible permanent position with this employer upon completion of the apprenticeship

· Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

· Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

· Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

· You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

Our employer is a dedicated provider of cloud IT services to the UK legal and accounting sectors.

· Offering 1st line support

· Data restoration

· Comprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues initially to designated escalation contact

· Going out and dealing with problems onsite

· Answering inbound support telephone calls and offer support to the customer

· Updating Helpdesk Ticket system

· Being responsible for personal ticket queue, updates and completing tasks

· Providing a friendly and helpful first point of contact for clients

· Listening to client issues, noting key information and being patient with client conversations

· Promoting a "can do" attitude, by looking for solutions and not problems

Requirements:

Successful applicants will:

· Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

· Be able to attend our training Academy in Birmingham weekly for your classroom-based days

• Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

• Strong inter-personal and communication skills
• Desire to achieve
• Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

• Possible permanent position with this employer upon completion of the apprenticeship

· Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

· Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

· Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

· You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

Our employer specialises in Hardware and software computer repair, they are now looking to expand their IT team.

Our employer

· Offering 1st line support

· Data restoration

· Comprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues initially to designated escalation contact

· Going out and dealing with problems onsite

· Answering inbound support telephone calls and offer support to the customer

· Updating Helpdesk Ticket system

· Being responsible for personal ticket queue, updates and completing tasks

· Providing a friendly and helpful first point of contact for clients

· Listening to client issues, noting key information and being patient with client conversations

· Promoting a "can do" attitude, by looking for solutions and not problems

Requirements:

Successful applicants will:

· Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

· Be able to attend our training Academy in Birmingham weekly for your classroom-based days

• Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

• Strong inter-personal and communication skills
• Desire to achieve
• Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

• Possible permanent position with this employer upon completion of the apprenticeship

· Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

· Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

· Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

· You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

Our employer works with more than 180 SMEs, charities and public sector organisations, They are a provider of IT services and support in South Wales and the Midlands. With offices in Cardiff and Birmingham, our customer focused, cost-effective and technically adept IT services have seen us become a leader in our sector.

· Offering 1st line support

· Data restoration

· Comprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues initially to designated escalation contact

· Going out and dealing with problems onsite

· Answering inbound support telephone calls and offer support to the customer

· Updating Helpdesk Ticket system

· Being responsible for personal ticket queue, updates and completing tasks

· Providing a friendly and helpful first point of contact for clients

· Listening to client issues, noting key information and being patient with client conversations

· Promoting a "can do" attitude, by looking for solutions and not problems

Requirements:

Successful applicants will:

· Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

· Be able to attend our training Academy in Birmingham weekly for your classroom-based days

• Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

• Strong inter-personal and communication skills
• Desire to achieve
• Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

• Possible permanent position with this employer upon completion of the apprenticeship

· Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

· Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

· Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

· You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

Our employer is a small family like business based in Dudley and has been running for over 20 years with friendly, expert technicians who between them has 50 years experience under their belts

· Offering 1st line support

· Data restoration

· Comprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues initially to designated escalation contact

· Going out and dealing with problems onsite

· Answering inbound support telephone calls and offer support to the customer

· Updating Helpdesk Ticket system

· Being responsible for personal ticket queue, updates and completing tasks

· Providing a friendly and helpful first point of contact for clients

· Listening to client issues, noting key information and being patient with client conversations

· Promoting a "can do" attitude, by looking for solutions and not problems

Requirements:

Successful applicants will:

· Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

· Be able to attend our training Academy in Birmingham weekly for your classroom-based days

• Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

• Strong inter-personal and communication skills
• Desire to achieve
• Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

• Possible permanent position with this employer upon completion of the apprenticeship

· Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

· Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

· Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

· You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

Our employer are Birmingham, West Midlands Based It solutions provider, providing Web design, It solutions, Online support for Ebay and Amazon customers, hosting for new and existing sites.

· Offering 1st line support

· Data restoration

· Comprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues initially to designated escalation contact

· Going out and dealing with problems onsite

· Answering inbound support telephone calls and offer support to the customer

· Updating Helpdesk Ticket system

· Being responsible for personal ticket queue, updates and completing tasks

· Providing a friendly and helpful first point of contact for clients

· Listening to client issues, noting key information and being patient with client conversations

· Promoting a "can do" attitude, by looking for solutions and not problems

Requirements:

Successful applicants will:

· Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

· Be able to attend our training Academy in Birmingham weekly for your classroom-based days

• Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

• Strong inter-personal and communication skills
• Desire to achieve
• Confidence
• Driving License

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

• Possible permanent position with this employer upon completion of the apprenticeship

· Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

· Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

· Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

· You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

Our employer is based in Bromsgrove and provides IT support and services for businesses across the Midlands.

They are looking for two super passionate IT enthusiasts to join their team as apprentices.

The apprentices will complete the following duties:

· Offering 1st line support to customers

· Using the ticketing system to manage incoming issues

·Providing c omprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues as and when necessary

· Going out and dealing with problems on site

· Providing a friendly and helpful first point of contact for clients

· Hardware and software installations

These are fantastic opportunities for individuals who have a real passion for IT and technology.

The employer is looking for an apprentice to train in the business and develop their skills and ideally progress into a full time member of staff on successful completion of the apprenticeship.

The idea candidate will spend time developing and improving their own technical skills - this might be building your own computer or researching new technologies online.

Requirements:

Successful applicants will:

· Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

· Be able to attend our training Academy in Birmingham weekly for your classroom-based days

Desired Skills:

• Strong inter-personal and communication skills
• Good IT knowledge
• Desire to achieve
• Confidence

Personal Qualities

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

Level 3 Digital Industries Advanced Apprenticeship - Infrastructure Technician. This will include industry recognised Microsoft qualifications...... click apply for full job details

We are looking for an IT Apprentice who is enthusiastic with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. You will join the business on a 2 year apprenticeship scheme with the scope to move to a full time permanent position.

The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture or remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs.

The role is based on client site and looking after approx. 400 users

Full training will be provided by an assigned apprenticeship provider as well as learning and contributing to the onsite team.

Key Skills & Attributes:

• A-C GCSE Maths, English and Science
• Excellent communication skills
• Enthusiast about starting a career in IT

Apply for consideration!

By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for...... click apply for full job details