QA Apprenticeships - Agent Profile

Employer description:

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014. The Trust has worked with QA for over 8 years and successfully supported learners to achieve their apprenticeship.

Vacancy description:

The post holder will, where possible and dependant on mentor and department availability, work through a rotational programme, spending time in each of the IM&T departments, learning different skills and increasing their knowledge of each of the IM&T functions through both on the job training and external training courses.

Main role / Responsibilities: [will include but not be limited to]:

• Undertaking IM&T tasks in the areas where they are assigned
• Agreeing a development plan with the IM&T Services Manager and their interim line manager for the duration of their placement
• Delivering objectives set out for the placement period
• Travelling and attending external training courses as agreed as part of the apprenticeship

Key IM&T tasks

• Work closely with assigned mentor for each placement,
• Provide assistance within all types of IM&T work in the team you are allocated to,
• Complete allocated tasks to agreed timescales,
• Develop IM&T knowledge and skills through the course of undertaken duties,
• Assisting in controlling and tracking of work in placement in respect to time, cost, and quality,
• Assisting in the coordination of meetings, as needed, to initiate placement sessions,
• Assisting in the gathering and reporting of action status for each placement,
• Escalate issues / concerns to Mentor as appropriate,
• Communicate appropriate information to ensure excellence and quality in the IM&T departments
• Embrace new processes and disciplines as they are introduced and constantly strive to improve standards.

General

• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• Act consistently with legislation, policies, procedures and other quality approaches and alert others to the need for improvements to quality.
• Work effectively in own team and as part of the whole organisation.
• Prioritise, organise and carry out own work effectively.
• Any other duties, which may be requested by the manager to facilitate the smooth running of the department.
• This job description is not exhaustive and can be altered in consultation with the post holder.

Prosects could include a full time permanent role along with the support to progress on to a higher level Apprenticeship.

Key IM&T tasks

• Work closely with assigned mentor for each placement,
• Provide assistance within all types of IM&T work in the team you are allocated to,
• Complete allocated tasks to agreed timescales,
• Develop IM&T knowledge and skills through the course of undertaken duties,
• Assisting in controlling and tracking of work in placement in respect to time, cost, and quality,
• Assisting in the coordination of meetings, as needed, to initiate placement sessions,
• Assisting in the gathering and reporting of action status for each placement,
• Escalate issues / concerns to Mentor as appropriate,
• Communicate appropriate information to ensure excellence and quality in the IM&T departments
• Embrace new processes and disciplines as they are introduced and constantly strive to improve standards.

General

• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• Act consistently with legislation, policies, procedures and other quality approaches and alert others to the need for improvements to quality.
• Work effectively in own team and as part of the whole organisation.
• Prioritise, organise and carry out own work effectively.
• Any other duties, which may be requested by the manager to facilitate the smooth running of the department.
• This job description is not exhaustive and can be altered in consultation with the post holder.

Prosects could include a full time permanent role along with the support to progress on to a higher level Apprenticeship.

Desired qualification requirements:

5 GCSEs total: English and Maths GCSE grade D or above and 3x GCSEs grade A-C in any subject

Working week: There will be two split shifts of 8am-4pm & 9.30am-6pm.

Salary: £18,005 Per Annum

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details

Employer description:

Virgin Care is a private provider of publicly funded community health and social services, and has been commissioned by the National Health Service and Local Authorities in England since 2010.

We partner with the NHS and local authorities to deliver publicly funded health and care services the Virgin way, so that we can invest in the communities we serve, make a positive difference to people's lives and help secure publicly funded health and care for the future.

Overview:

This role will be to provide nationwide support for information technology projects and day-to-day support within Virgin Care. They will be reporting to the 1st Line Team Leader, part of the IM&T services.

The candidate needs to be a motivated and enthusiastic individual who is able to work, and actively contribute, within a team environment. The ideal candidate must have excellent communication skills and a good approach to dealing with enquiries and resolving problems for customers.

This role will involve day-to-day support of IT systems, desktop, iOS device support application support, and incident troubleshooting.

The candidate will be directly involved in providing quality support as a 1st Line Service Desk Analyst.

Key responsibilities:

• The first point of contact for all IT queries and support nationwide
• Providing nationwide support by telephone, email and other electronic communications
• To resolve as many IT incidents at the first point, using remote support software when required
• Providing support to Windows systems, including hardware, OS and applications and basic user administration as required in order to support the client user-base.
• Accurately maintaining and updating the service desk call logging system.
• Establishing and maintaining productive working relationships with the wider IT team community. Working on-site with technical teams to improve knowledge
• Proactively working as a member of a team.
• Carry out any administrative and or other reasonable duties as requested by the Service Desk Team Leader.
• It is essential that you have excellent communication and numeracy skills
• It is expected that you will be flexible and be able to work as part of a team with the ability to hit deadlines.

Desired knowledge, skills and qualities:

• Manage and resolve site/customer IT issues.
• Excellent team and interpersonal skills
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills
• Self-motivated and directed, with ability to prioritise and execute tasks.

Preferred experiences:

• Office 365 knowledge
• Windows 7 & 10
• Outlook

Desired qualifications:

• 5 GCSE's, grades A*-C/9-4 or equivalent (including English Language and Maths)

Salary:

£16,000 - £18,000 per annum.

Working week:

37.5 hours per week based between Home-working and Heath Business Park, Runcorn. [Shifts on rotation.]

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details

Employer Description:

Avco Systems Ltd. is a modern, growing Software Development business based in Slough, UK. We work with some of the largest businesses in the UK, Europe and America to help them develop, support, maintain and host their large software projects. We have a sharp focus on client-satisfaction, rapid feedback and ongoing improvement, and are looking to grow our team with forward-thinking, hardworking people that will help continue to drive the business forward.

Job Overview:

We are seeking a driven individual to fill a pivotal role within our team. If you're passionate about delivering the best customer service and enjoy the challenges of working in a dynamic role then you could be just who we're looking for.

You'll work closely with a great team of fun, but focused, like-minded Software Developers and IT Ops colleagues. Get to grow your skills and experiment with new tools, techniques and technologies on a wide variety of projects. You'll be a key member of our team at the forefront of our technical support lines.

Main Responsibilities:

• Provide 1st line support to technical customer queries via phone, email and face to face contact.
• Monitor, investigate and resolve issues where possible.
• Prioritise and allocate incidents and tasks subject to client SLA's.
• Ensure all incidents are recorded in the appropriate management systems.
• Provide clear updates on progress to both the business and our clients.
• Assist internal users with desktop support.
• Create and enhance support documentation where necessary.
• Work with the infrastructure and development teams to make systems improvements and deploy applications and services.
• Automate the operation of common tasks and requests.
• Assist to write and execute functional test plans from client requirements.
• Provide support for a growing number of applications both in our data centres and remotely at client locations.
• Work with other areas of the business to support client requirements.
• Help build the team to further support the business.
• Investigate new ways of working and suggest ideas for growing the company and improving customer service.

Desirable Skills:

• Highly organised and focused.
• Hold an interest in Computing and changes in the IT industry.
• Determination to provide fast, high quality support services.
• Committed attitude towards a first-class customer service
• Clear written and verbal communication skills.
• A technical understanding of PC's and common operations.
• Knowledge of Windows 7, 8 and 10 Operating Systems.

Desired Qualifications: 5 GCSE's A*-C including Maths and English

Benefits:

• We are always looking for the right person to join our fast-growing team of knowledgeable, friendly and forward-thinking individuals, and there are plenty of reasons why you should consider joining us:
• Excellent job security - we've been growing for 30 years and have maintained a consistent financial growth year-on-year.
• Room to grow - all voices are heard, and anyone can expand beyond their job role.
• Stay in shape for free - with our onsite gym, or tennis/basketball courts right outside.
• Good location - ample parking and walking distance to the well-connected Slough train station.
• Games room - unwind with a game of pool, table tennis, board games, Xbox and more.
• Latest technology - take the opportunity to stay at the forefront of the IT industry and experiment with new technologies.

Working Hours: Monday - Friday, 09:00 - 17:30, 37.5 hours per week

Salary: £12,000

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details