GK Apprenticeships - Agent Profile

IS Business Analyst Apprenticeship (Process Redesign)Are you an enthusiastic individual with an analytical mindset? Looking to earn while you learn and gain valuable experience in working on a digital...

IS Business Analyst Apprenticeship (Process Redesign)

Are you an enthusiastic individual with an analytical mindset? Looking to earn while you learn and gain valuable experience in working on a digital transformation project? If so, read on.

Who will I be working for?

GK Apprenticeships are recruiting on behalf of Sedgemoor District Council. The Council is currently undergoing a large-scale digital transformation that will impact all aspects of their organisation, especially their customer-facing processes.

They are looking for an Apprentice IS Business Analyst to join them in Bridgwater on a two year apprenticeship and get involved with the delivery of their transformation programme.

What are the benefits?

- Starting salary of £10,051 per annum (with salary increases every six months)
- Salary of £18,098 in the last six months of your apprenticeship
- Complete a Level 4 apprenticeship
- Flexible start and finish times (as agreed with your line manager)
- Learn from a talented team
- The potential to take on a permanent role once you've completed your apprenticeship

What will I be doing?

As an Apprentice IS Business Analyst, you'll learn how to support the delivery of a digital transformation programme.

Assisting a team of Business Analysts, you'll work on process redesign projects across the organisation. You'll learn how to communicate with key stakeholders to assess their requirements, as well as producing and analysing process maps.

You will also:

- Develop a good understanding of the Council's digital platform
- Attend meetings via Microsoft Teams
- Take notes and track actions to keep projects on track

What do I need?

To be considered as an Apprentice IS Business Analyst, you'll need:

- At least two A Levels (or equivalent)
- Maths and English GCSEs (or equivalent) at grade C/4 or above
- A good understanding of IT
- Proficiency in Microsoft packages such as Excel, Outlook, SharePoint and Teams
- A great eye for detail

Other organisations may call this role Apprentice Business Analyst, Trainee Project Co-ordinator, Apprentice Project Assistant, Trainee Project Assistant, or Trainee Business Analyst.

This is a full-time role, working 37 hours per week, Monday - Friday, typically 8:30 - 16:30 or similar. The Council offers flexible start and finish times (as agreed with your line manager).

The closing date for applications is the 8th September 2020. Interviews are scheduled to be held on the week commencing 22nd September 2020. However, this could change as we are looking for candidates to start as soon as possible.

So, if you're looking embark on a rewarding career and become an Apprentice IS Business Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details

1st Line Support Engineer Apprenticeship Kettering, Northamptonshire (with occasional travel) Are you a hard-working individual with an interest in IT infrastructure? Want to earn while you learn and ...

1st Line Support Engineer Apprenticeship
Kettering, Northamptonshire (with occasional travel)

Are you a hard-working individual with an interest in IT infrastructure? Want to earn while you learn and gain valuable experience with a fast-growing global firm? If so, read on.

Who will I be working for?

GK Apprenticeships are recruiting on behalf of Total Computers, an innovative IT consultancy and service provider that specialises in transforming business requirements into effective technology solutions. Serving local and global markets, they have offices in London, Kettering, Manchester and Glasgow.

They are looking for an Apprentice 1st Line Support Engineer to join them on an 18 month apprenticeship.

What are the benefits?

- Salary of £10,920 per annum (increasing to National Minimum Wage after 12 months)
- Benefits package
- Complete a Level 3 Infrastructure Technician apprenticeship
- The chance to take on a permanent role after your apprenticeship (with a salary of £18,000 per annum)
- Learn from a highly skilled team
- On-the-job training, as well as eLearning and classroom sessions

What will I be doing?

As an Apprentice 1st Line Support Engineer, you'll learn how to deliver 1st line technical support to customers via phone, ticket, email and in person.

In this exciting role, you'll be working at the forefront of technology, enabling businesses to mobilise their workforce. You'll learn how to:

- Answer incoming queries to the Service Desk in a professional, confident and timely manner
- Record all tickets and track issues to resolution
- Support computers, laptops, tablets, switches, smart phones and applications
- Maintain user accounts including rights, permissions and system groups
- Take part in an on-call rota to ensure customers are supported 24/7

What do I need?

To be considered as an Apprentice 1st Line Support Engineer, you'll need:

- At least five GCSEs at grade C/4 or above, including Maths and English
- A GCSE (ideally A Level) in an IT subject
- An interest in IT infrastructure
- Great written and verbal communication skills
- Good problem-solving skills

If you do not have Maths and English GCSEs at grade C/4 or above, you'll be required to attain the Level 2 Functional Skills qualification as part of your apprenticeship.

Previous work experience would be beneficial to your application, as would the Microsoft MCP qualification and a good level of IT literacy. Good customer service skills would also be an advantage, as would knowledge of iOS and Android devices or troubleshooting end user issues. Ideally, you will have a full driving licence.

Other organisations may call this role Junior IT Support Technician, Trainee IT Support Advisor, IT Support Apprentice, Technical Support Apprentice, Apprentice Infrastructure Technician, or Trainee Infrastructure Engineer.

This is a full-time role, working 37.5 hours per week, 8am - 6pm, Monday - Friday.

Interviews are scheduled to be held on the week commencing 14th September 2020. We are looking for the successful candidate to start the week commencing 28th September 2020.

So, if you're looking to become an Apprentice 1st Line Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details

Telecoms Support Desk Apprentice (18 Month Apprenticeship)Farnborough, HampshireDo you have a great eye for detail and strong problem-solving skills? Want to significantly increase your skill set, lea...

Telecoms Support Desk Apprentice (18 Month Apprenticeship)
Farnborough, Hampshire
Do you have a great eye for detail and strong problem-solving skills? Want to significantly increase your skill set, learn how to support telecommunications systems and gain experience with a well-established business? If so, read on.
Who will I be working for?
GK Apprenticeships are recruiting on behalf of Vale Communications, an independent telecoms specialist. Established in 2002, they serve all of the UK and take great pride in their tailored telephony solutions.
They are currently looking for a Telecoms Support Desk Apprentice to join them on an 18 month apprenticeship.
What are the benefits?
- Salary of £12,000 per annum (with regular reviews for performance bonuses)
- Earn while you learn
- Complete a Level 3 Unified Communications Technician apprenticeship
- The chance to gain a Level 4 qualification or take on a permanent role once you've finished your apprenticeship
- Learn from a highly skilled team
- Offices based 20 minutes from the train station
- On-site parking
- Smart casual uniform
What will I be doing?
As a Telecoms Support Desk Apprentice, you'll learn how to provide high-quality support to customers.
Working as part of the Tele Support Team, you will also learn how to carry out, and take part in:
- Troubleshooting technical issues and repairing faults
- Speaking with customers to identify the root of the problem
- Supporting the roll-out of new applications
- Testing and reviewing new technologies
What do I need?
To be considered for this Telecoms Support Desk Apprenticeship, you'll need:
- At a minimum, GCSEs (or equivalent) in Maths and English at grade C/4 or above
- To be eager to learn and increase your knowledge
- Attention to detail and good problem-solving skills
- A strong customer service ethos
- The ability to work well with others
- Good written and verbal communication skills
An IT qualification would be beneficial to your application.
Other organisations may call this role Technical Support Apprentice, Trainee Telecoms Support Engineer, Trainee IT Support Engineer, Telecommunications Support Apprentice, Junior Unified Communications Technician, or IT Support Apprentice.
This role would be suitable for those considering an IT Apprenticeship, IT Internship, UC Apprenticeship, Telecommunications Apprenticeship, or Field Service Apprenticeship.
Interviews are scheduled to be held on the 3rd and 4th September 2020. Vale Communications are looking for candidates to start as soon as possible.
So, if you're looking to start your career as a Telecoms Support Desk Apprentice, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details

Apprentice Customer Service TechnicianWakefield, West YorkshireThe CompanyBellingham IT specialise in implementing and supporting IT solutions for businesses throughout Wakefield and Leeds. Offering a...

Apprentice Customer Service Technician
Wakefield, West Yorkshire

The Company

Bellingham IT specialise in implementing and supporting IT solutions for businesses throughout Wakefield and Leeds. Offering a one-stop-shop of hardware, operating system and application software support, they also specialise in Cloud IT solutions.

They are now looking for an Apprentice Customer Service Technician to embark on an 15 month apprenticeship which will lead onto a Level 4 apprenticeship after successful completion.

The Benefits

- Initial apprenticeship salary of circa £9,000
- Leading on to a Level 4 apprenticeship offering £14,635
- £500 towards driving licence
- Lunch subsidiary

Apprenticeships are the perfect platform from which to commence a career and gain training and qualifications whilst you are earning. This apprenticeship is the perfect 'stepping-stone' to a Level 4 apprenticeship. You will have the chance to first gain a Level 3 qualification before progressing onto the Level 4.

You will be supported throughout your learning experience and will be able to take charge of your own future as the company is committed to growing their workforce through apprenticeship schemes. As such, you will only be limited by your own ambition and drive to progress.

So, if you are looking to develop an exceptional IT career and are eager to get into the workplace and start earning, this is the role for you.

The Role

As an Apprentice Customer Service Technician, you will take on an apprenticeship scheme that will enable you to become a highly trained and qualified technical support professional within the IT sector.

Specifically, you will learn to:

- Provide technical support, answering support queries received via email, phone or web portal
- Resolve users' IT problems and issues
- Log calls and actions and record the actions taken to resolve an issue
- Complete weekly IT health checks and backup management activities
- Support on-site IT problems
- Follow service desk processes, policies and procedures

About You

To be considered as an Apprentice Customer Service Technician, you will need:

- GCSEs at Grade C (4) or above, which must include Mathematics, English Language and Literature and Science at Grade C (or equivalent) or higher
- A BTEC Level 3 in Computing or a relevant subject
- PC hardware set up and configuration skills
- Good communication skills both verbal and written
- Customer service skills
- To be a methodical and strategic thinker

Other organisations may call this role IT Apprentice, IT Support Apprentice, Apprentice IT Engineer, Apprentice IT Technician, Trainee Helpdesk Technician, Trainee IT Analyst, Trainee Desktop Support Technician, or Information Technology Apprentice.

This role would be suitable for those considering an IT Apprenticeship, IT Internship, Computing Apprenticeship, or IT Engineering Apprenticeship.

The start date for this role is the 21st September 2020.

Interviews are scheduled for the 3rd and 4th September 2020 with a taster session office between 7th and 11th September 2020.

So, if you're seeking your next challenge as an Apprentice Customer Service Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details