Simon Brock

Company Name

CES Consultancy

Position Held

Business Development Manager/Sales and Marketing Consultant

Dates

0000 - Present

Details

October 2011 - present CES Consultancy Business Development Manager/Sales and Marketing Consultant Responsibilities include : proactively looking for new business helping setup/improve sales process and strategy introducing and developing customer experience programmes mobile market research and engagement programmes introducing and implementing new technology interactive, digital and social online aSsessment programmes introducing and developing , SaAS and web-baSed application programmes improving efficiencies and reduce operating costs introducing and implementing Customer Effort Score providing training and consultancy Clients include Mystery Shoppers Ltd, Netpractise, mobiManage, Monitoring Robots, Complete Care, SOL, Bondstones, Alder King, WPA, etc. For example : Mystery Shoppers Ltd - Responsible for increaSing Mystery Shoppers presence and market awareness by proactively generating new business in the corporate market. Clients now working with include npower, Heineken, De Vere Hotels, Gatwick Airport, Shell Europe, Countrywide Estate Agents, Camelot, Cheque Centre and many more. Introducing new ways of gathering customer information through new technology digital and mobile such aS online and website aSsessments and customer engagement through mobile interaction. Championed and introduced Customer Effort Score throughout clients. Monitoring Robots - Creating a sales and marketing strategy to bring a new product analytics monitoring software to market mobIManage - Develop a sales channel for a US mobile app company concentrating on the Travel Industry. Netpractise - Using my customer experience background to develop and introduce a new channel to use visual digital channels for customer feedback. Opening new doors into corporates. Complete Care Homes - Creating and setting up a complete soft sales process. Is already proving to be very successful . With the implementation of the sales process, also developed and introduced customer experience standards which is being standardised through 100s of homes.

Company Name

Onepoint Global

Dates

0000 - Present

Details

August 2010 - September 2011 Onepoint Global New Business Development Manager/Senior Sales Executive UK and Europe Onepoint is recognised aS the global leader for customer engagement through mobile phone interaction. Onepoint haS developed an automated software platform using SaAS to create at the moment mobile surveys to any handset, in any language and in any country. Developing new business in the UK to 3rd party providers eg research agencies and also direct to corporates. Also developing new business channels to call centres. Highly successful - from scratch - working with over 100 companies. Agencies include : Nielsen UK, Europe and USA , Gfk UK and Europe , Futures Company UK and Europe , Chime, Worldone Corporates : Starbucks, Yum Restaurants USA and Australia , World Duty Free UK and Spain , BAA, CompaSs Group, Western Union USA, China and Europe , National Trust Call Centres : Specsavers, Boots, Belron AutoglaSs , Renault.

Company Name

Starbucks, Yum Restaurants USA and Australia , World Duty Free and Spain , BAA, CompaSs Group

Dates

0000 - Present

Details

Nov 2007 - July 2010 opt-into ltd Marketing and New Business Development Director Responsible for new business development of inbound marketing and online brand communication. Involving marketing and management of their online presence using websites, social networks SocialGo , new social media technologies eg Twitter, Facebook, Linked-in, Foursquare, Youtube etc and niche and affiliate marketing both on and offline , working with many brands to generate greatly improved returns on their annual digital marketing investment. Pump Up The Volume - http://youtu.be/3cPl8MJBA_s Working with some of the most faShionable and largest household names in the UK ranging from £3m companies to £billion companies eg Crew Clothing, Premier Foods, PC World, EDF Energy, Bottlegreen, Westaways

Company Name

Retail Eyes Now Marketforce UK Ltd Head Office : Milton

Position Held

New Business Development Manager

Dates

0000 - Present

Details

Sept 2003 to Oct 2007 Retail Eyes Now Marketforce UK Ltd Head Office : Milton Keynes New Business Development Manager The sole new business development manager responsible for selling high end web baSed mystery shopping and customer intelligent solutions to corporates with multiple outlets. From start up to £5m turnover in 4 years Target for 2007 - £1 million. Achieved target in first 3 months. Clients included, of which all started off from an initial cold call introduction : BAA £150k per annum , Thresher Group £300k pa , ThomaS Cook £150k pa , JD Sports £250k pa , Travelex £10k . PaSt wins included : Alliance Boots £300k pa , Greene King £250k pa , Subway £500k pa , William Hill £500k pa , O2 £150k pa , Bakers Oven £50kpa , Redbull £20k pa , Dollond and Aitchison £75k pa and HMV £150k pa , W H Smith £75kpa , Woolworths £300k per annum are a few to mention. Also responsible for implementing POS compliance and customer intelligent meaSurements for major suppliers throughout the UK. Clients included Redbull, Pepsi, Nestle and Camelot to name a few. Championed and introduced Net Promoter Score to all major clients first in the UK to do so - trained and held account management events to fully embrace this standard.

Position Held

Proprietor

Dates

0000 - Present

Details

March 2001 - August 2003 House Of Exmoor Online store Proprietor Setup a very successful online shopping website - House Of Exmoor - selling quality countryside crafts and wares on an international baSis. Achieved sales of £35k monthly. 2003 - £350k pa. Sold business to major countryside group.

Company Name

Durnan Linstead and Associates

Position Held

Partner

Dates

0000 - Present

Details

1990 - 2001 Durnan Linstead and Associates Recruitment

Company Name

Unisys

Dates

0000 - Present

Details

Partner 1996 - 2001 Responsible for all areaS of IT recruitment - employed and headed up a small team of 4. Highly successful with major corporate clients including Unisys £100k pa , ICL £100K pa , Siebel £75k pa and Oracle £30k pa ,

Company Name

IT industry

Position Held

Recruitment Consultant

Dates

0000 - Present

Details

Recruitment Consultant 1990 - 1995 Recruiting Software Developers for the IT industry and financial markets. Clients included Unisys, Oracle, JP Morgan £60k pa and Natwest Markets £50k .