Paul RankinManchester, Greater Manchester
Positive, enthisuastic, experienced worker
About Me
I have a strong background in IT support and am currently working in a 1st and 2nd line support role, but am looking for a new challenge due to limited opportunities for progression at my present company.nAs an IT Support Analyst I am part of a small team
My Qualifications
College/University
Tameside College
Year(s)
-
Subject(s)
BTEC
Year(s)
-
Subject(s)
O Level
My Experience
Company Name
Granada Computer Services
Position Held
Computer Engineer
Dates
0000 - Present
Details
Hardware maintenance/support and PC installations, firstly as a mobile engineer but predominantly onsite at various British Aerospace sites in the north west of England.
Company Name
Computer Sciences Corporation CSC
Position Held
Desktop Support
Dates
0000 - Present
Details
Initially PC/peripheral installations across BAe sites at Preston, Warton and Samlesbury and later on desktop support, responsible for the support of 4000 users at BAe Samlesbury site.
Company Name
Brammer UK
Position Held
IT Support Analyst
Dates
0000 - Present
Details
• 1st and 2nd line technical support of PC networks, computer hardware and software, working to agreed SLA´s.
• Logging support calls and requests, and keeping knowledge base up to date by documenting latest fixes and procedures.
• Installation and relocation of IT equipment across various UK sites.
• Maintenance and administration of business systems including Active Directory account and Exchange mailbox administration.
• Reporting faults to 3rd party companies and liaising with them through to resolution.
• Some project work when required, eg, Vasco digipass setup and deployment for executive employees
• On call one week in five for emergencies
My Skills
View my CV
I am eligible to live and work in the UK
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