Dexter Hiscock Gravesend, Kent
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Address: Gravesend, Kent
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Phone: 01474327289
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Mobile: 07971929437
About Me
I am an IT enthusiast with a passion for the technical side of computing. I have good customer service skills from working in McDonald’s dealing with 100 people a day; I also enjoy working in teams of people, I have gained these experiences from working at GSM London, St John’s Catholic Comprehensive School and McDonald’s. Recently I have been on an eleven week contact at GSM London providing desktop support to staff and students. n n I have enrolled in a self paid IT training course which will help me gain a qualification in CompTIA A Essentials, MCSA Windows 7, MCSA Windows Server 2008 and Cisco CCNA. nn I am seeking 1st line support role to gain more skills/experience of working in IT in a growing and involving industry.
My Qualifications
College/University
St George’s C of E School
Year(s)
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Subject(s)
• OCR Intermediate GNVQ Business – Pass n• GCSE: 10 subjects including Maths and English
College/University
North West Kent College
Year(s)
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Subject(s)
• NCFE Level 2 Certificate in Occupational Health and Safety – Passn• Edexcel Level 2 NVQ for IT Practitioners – Pass n• Cisco A IT Essentials: PC Hardware and Software – Passn• Edexcel Level 2 BTEC First Diploma for ICT Practitioners (Software) – Distinctionn• City and Guilds Level 1 Fundamentals of computing systems and customer care – Distinction n• City and Guilds Level 1 Dismantle, assemble, install and maintain a desktop computing system – Distinction n• Edexcel Level 2 BTEC First Diploma for ICT Practitioners (ICT Systems Support) – Pass
College/University
Just IT Training Ltd
Year(s)
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Subject(s)
• CompTIA A Essentials (Passed)n• CompTIA A IT Technician (Passed)n• MCSA Windows 7 (expected 2014)n• MCSA Windows Server 2008 (expected 2014)n• Cisco CCNA (expected 2015)
College/University
TBG Learning
Year(s)
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Subject(s)
Introduction to Sage Accounts (3 day course) – Pass
My Experience
Company Name
GSM London
Position Held
Desktop Support
Dates
0000 - Present
Details
• Classroom checks, installed 20 desktop PC’s, decommissioned room with 20 PC’s , adding/installing printers, password resets, CADS updates, installing hardware, printer maintenance, network maintenance
• Meeting SLA’s, providing helpdesk support via telephone, email or remotely on the customers PC, if I was unable to resolve the issue would escalate higher to Technician to help solve the problem
• Providing cables to students/staff, providing advice for staff/student problems on their own devices (laptops, mobile phones & tablets)
• Providing desktop support by talking to the staff &/or students face to face, if I was unable to resolve the issue would escalate higher to Technician to help solve the problem
Company Name
St John’s Catholic Comprehensive School
Position Held
IT Technician
Dates
0000 - Present
Details
• Dealing with customer problems by resetting passwords and ink credit and basic hardware problems putting more paper in the printers and replacing broken laptop keyboards
• Providing 1st Line Support and if I was unable to resolve the issue would escalate higher to 2nd line Technician to help solve the problem
• Installed software on computers including office, XP, Windows 7, Power DVD
• Installed motherboards , CPU’s, RAM, Hard Drives, CD/DVD Drives into PC’s and Laptop’s
Company Name
McDonald’s
Position Held
Crew Member
Dates
0000 - Present
Details
• Providing cleaning duties and customer service to an average 100 customers per day
• To providing cleanliness and maintenance of the working environment and a service to 500 people during busier times
• Dealing with customer complaints and problems when food was cold or they had spilled their drinks to replace the product
• Working together in a team to achieve a better customer experience by taking food and drinks to customers when other members of the team are busy
Company Name
St John’s Catholic Comprehensive School
Position Held
IT Technician
Dates
0000 - Present
Details
• Dealing with customer problems by resetting passwords and ink credit and basic hardware problems putting more paper in the printers and replacing broken laptop keyboards
• Providing 1st Line Support and if I was unable to resolve the issue would escalate higher to 2nd line Technician to help solve the problem
• Installed software on computers including office, XP, Windows 7, Power DVD
• Installed motherboards , CPU’s, RAM, Hard Drives, CD/DVD Drives into PC’s and Laptop’s
Company Name
Sutcliffes Catering
Position Held
Waiter/Server
Dates
0000 - Present
Details
• To providing cleanliness and maintenance of the working environment and a service to 50 customers a day
• Working together in a team to achieve a better customer experience by taking food and drinks to customers when other members of the team are busy
My Skills
View my CV
I am eligible to live and work in the UK
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