Trainee Sales Consultant Wokingham, Berkshire

Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).

With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.

We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.

Our Story:

Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.

The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.

In a Nutshell:

The Trainee Sales Consultant supports the Sales Consultants in the day to day running of the regional sales hubs in accordance with the customer journey. Working with the Sales Consultants, give support to the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and housing ranges within the sales hub and assist with the delivery of successful continual sales at all sites within the designated sales hubs.

What we would like from you:

Key Responsibilities -

• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated sales hubs.
• Support with the creation and delivery of informative and clear Virtual tours of sites and house plots to all customers within the designated sales hub
• Assist with any implementation of new innovation in fulfilling the business targets on new home sales across all sties within the designated sales hub.
• Support the Sales Consultants with customer negotiations to ensure the best sales outcome for the business
• Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions
• Assist the Sales Consultants with pre-booked customers visits as required, ensuring that these are arranged at suitable times and are undertaken effectively.
• Travel to all sites within the specified sales hub's area to undertake pre booked customer appointments as required
• Develop a detailed knowledge of all Bovis Homes and Linden Homes sites and the build progress within the specified hub to ensure each customer is given every opportunity to purchase a new home
• Develop a detailed knowledge of all Bovis Homes and Linden Homes house types and plots available and upcoming within all sites within specified hub to ensure each customer is given every opportunity to purchase a new home.
• At all times follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
• Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others who may be in the same hub area or area.
• Learn how to evaluate each sales process with customers as to how the sale can be achieved more effectively, efficiently and profitably for the Company.
• Assist with the proactive selling of all types of customer extras across all reservations to drive additional profit for the Company as required.
• Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
• Deal with all customers in a polite, friendly and efficient manner.
• Support the Sales Consultants in ensuring that customers are kept fully and regularly informed of the progress of their purchase.
• Develop a detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
• Work with the Site teams across all Hub sites when required to understand the progress of build of current plots and prospective plots in order to provide customer information to the sites and, in turn, clearly communicate with the customer.
• Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• When required, support the Sales Consultants to deliver high quality home demonstrations both virtually and face to face in conjunction with the build/maintenance teams in the home that the customer has purchased.
• Carry out daily tasks required for each of the specified sites within the designated hub.
• Support colleagues within all sales hubs to ensure all aspects of the sales process are completed to the required standard with all customers.
• Ensure all relevant stakeholders and colleagues working within the relevant sales hub are informed of key departmental developments.
• Take responsibility for all company property and equipment across each site within the specified sales hub.

Competencies -

• 5 GCSEs / GCE including Mathematics and English (at C grade or above).
• A Levels in any discipline.

• Experience working in a customer facing role.
• Experience in generating leads and sales through telephone based business development.
• Proven track record of achieving sales targets
• Proven track record of exceptional sales
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Ability to handle complaints and difficult situations
• Strong negotiation and sales skills
• Excellent administration and organisational skills
• An interest in property and the housing market
• Good planning and organisational skills
• Patience and ability to remain calm under pressure
• Excellent communication skills
• A friendly, trustworthy and professional attitude
• The ability to work under pressure and meet sales targets.
• Willing to be flexible in respect of day to day duties and hours worked
• Willing to travel to all sales sites, including regional offices
• Full driving licence and access to a suitable vehicle.

The Good Stuff:

Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.

Some of our key benefits include…

• Competitive salary and package
• 26 days holiday plus the option to buy or sell up to 5 days
• Private Healthcare
• Sharesave scheme
• Company car, car allowance or travel allowance (role and geographic dependant)
• Support with a professional membership

Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help...... click apply for full job details