Shortlist

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

For the supply and support of any IT, telephone or mobile device, Our employer can be trusted to provide a professional yet personal service at a competitive price. From domestic PCs, TV and audio equipment to small business systems or fully integrated multi-site networks, our specialist team can ensure you stay online, every time.

Our first-class reputation is built on our industry expertise, many years of experience, reliability and customer service - making essential system maintenance simple and pain-free.

Your duties will include:

· Offering 1st line support

· Data restoration

· Comprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues initially to designated escalation contact

· Going out and dealing with problems onsite

· Answering inbound support telephone calls and offer support to the customer

· Updating Helpdesk Ticket system

· Being responsible for personal ticket queue, updates and completing tasks

· Providing a friendly and helpful first point of contact for clients

· Listening to client issues, noting key information and being patient with client conversations

· Promoting a "can do" attitude, by looking for solutions and not problems

Requirements:

Successful applicants will:

· Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

· Be able to attend our training Academy in Birmingham weekly for your classroom-based days

Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

Strong inter-personal and communication skills
Desire to achieve
Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

Career Progression after Level 3 - This can lead on to:

Possible permanent position with this employer upon completion of the apprenticeship

· Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

· Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

· Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

· You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

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